Reference

How 2ess3 Handles Your Personal Data

At 2ess3, we take the handling of your personal information seriously — from the moment you open an account to every transaction you make via UPI, Paytm, or…

Data collected only as neededNo third-party sale of your detailsIndia-aligned privacy practicesSecure account data storageFull deletion rights on request

Explore the lobby Read FAQ

What This Privacy Policy Covers

2ess3 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data processed when you use 2ess3, including registration details, payment identifiers linked to UPI handles, Paytm wallet IDs, and PhonePe account references, device identifiers, and browsing activity within our platform. Access to 2ess3 and the applicability of this policy

1
depends on local law and is available where local law permits. We process your data under the framework of applicable Indian data protection legislation, and we only collect what is strictly necessary to operate your account, process transactions, and respond to your queries. Data collected through
2
payment flows — including transaction reference numbers from UPI, Paytm, and PhonePe — is retained only as long as required for financial record-keeping obligations. We do not use your payment identifiers for marketing without your explicit consent.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask for corrections, or raise a concern about how we handle your personal information, our privacy support team is available through the…

Email Privacy Team Send your data access, correction, or deletion request to our dedicated privacy email address. We log every request and confirm receipt within 24 hours so you know it is being handled.

Live Chat Support Reach a support agent directly through the live chat window inside your account dashboard. Our team can raise a formal privacy ticket on your behalf and track it through to resolution.

In-Account Help Centre Your account settings panel includes a dedicated Privacy section where you can view your stored data, update communication preferences, and submit a formal request for data deletion without contacting support.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We apply layered security across every part of the data lifecycle — from how your account credentials are stored to how payment references from Paytm or PhonePe are encrypted in transit.

Encrypted Storage

All personal data, including your registered mobile number, email address, and linked UPI handle, is stored using AES-256 encryption at rest. Encryption keys are rotated on a scheduled basis and are never stored alongside the data they protect.

Cookie Practices

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. We do not use third-party advertising cookies. You can review and withdraw cookie consent at any time through the cookie panel in your account settings.

Payment Data Handling

Transaction identifiers from UPI, Paytm, and PhonePe are processed solely to confirm payment status and are not stored in plain text. We never hold full card numbers or net-banking credentials — those are handled directly by the payment provider.

Data Retention Schedule

Account data is retained for as long as your account remains active and for the minimum period required by applicable Indian financial regulations after closure. Once the retention period expires, data is deleted from our systems and backups within 30 days.

Who Can Access Your Data

Only authorised members of our operations, compliance, and support teams can access your personal data, and only when there is a specific operational need. We do not share your data with marketing third parties, and any service providers we use are bound by strict data processing agreements.

Requesting Changes or Deletion

You may request a full export of your stored data, ask us to correct inaccurate records, or request permanent deletion of your account data by contacting our privacy team via email or the in-account Help Centre. We aim to complete all such requests within 14 working days.

Your Privacy Policy Questions

We have answered the questions our account holders ask most frequently about how their personal data is collected, stored, shared, and deleted. If your question is not here, reach our privacy team directly via live chat or email.

We collect your name, email address, registered mobile number, and date of birth during account creation. If you make a deposit via UPI, Paytm, or PhonePe, we also log the transaction reference number linked to that payment for our financial records.

No. We do not sell, rent, or trade your personal data to any third party for marketing purposes. Service providers who assist with payment processing or platform security access your data only under strict contractual data protection obligations.

We retain account records for the minimum period required by applicable Indian regulations after account closure — typically for financial audit and compliance purposes. Once that period ends, your data is deleted from live systems and backups within 30 days.

Yes. Submit a data access request through the Privacy section in your account settings or email our privacy team. We will compile and send a full export of your stored personal data within 14 working days of receiving your request.

Contact our privacy team via email or through the in-account Help Centre and submit a deletion request. We will verify your identity, process the request, and confirm deletion within 14 working days, subject to any mandatory retention requirements under Indian law.

We use session and preference cookies to keep your account running smoothly. We do not use third-party advertising cookies. You can review which cookies are active and withdraw consent for non-essential cookies at any time via your account's cookie settings panel.

Reach our dedicated privacy support team by email or live chat. We log all complaints, aim to respond within 72 hours, and work to resolve data concerns within 14 working days. Where local law permits, you may also escalate to the relevant Indian data authority.

How 2ess3 Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies, and Account Security

Encrypted Storage

Cookie Practices

Payment Data Handling

Data Retention Schedule

Who Can Access Your Data

Requesting Changes or Deletion

Your Privacy Policy Questions

01 What personal data does 2ess3 collect when I open an account?

02 Does 2ess3 sell my personal data to third parties?

03 How long does 2ess3 keep my data after I close my account?

04 Can I request a copy of all the data 2ess3 holds about me?

05 How do I ask 2ess3 to delete my personal data?

06 Does 2ess3 use cookies, and can I control them?

07 Who do I contact if I think 2ess3 has mishandled my personal data?

Related Pages